Refund Policy
Can I cancel an order?
Yes, you can cancel or return a home delivery order:
- You can cancel the order but a 2% cancellation charge would be levied which are the charges that bank charge us.
- Your return request will be processed once your order is in 'Delivery in Progress' stage. Once you receive the order you can return it within 15 days from the date of receipt. In case it is defective, damaged, dead on arrival or what you have ordered is not what you have received.
How will I be reimbursed for the products I have cancelled or returned?
All the payment reversals or refunds will be completed as per our Cancellations policy. The amount to be refunded will be processed to your bank account/card account within 7 working days. The payment will however reach your bank account based on your individual bank's payment reversal processing timeline.
Till what duration of days can I return my order?
If you wish to return your home delivery order and claim a refund, you can raise a request from the time your order has been placed up to 15 days after the order has been delivered to your place.
Are there charges for order cancellation or return?
Currently there are 2% cancellation charges for any order cancelled.
Which orders are covered under 'Return Policy'?
Currently, home delivery orders placed on our website are covered under returns policy. For more details please check our Terms & Conditions page.
Can I return an order at the store?
No, currently we do not have a provision for you to return your order at our store.
Can I replace a purchased item?
Yes, you can get your order replaced if the purchased product you receive is in a damaged/not working condition. For more details please see Terms & Conditions.
If I am returning an item, do I also have to return free item received along with it?
All the free gifts, packaging material, and supporting accessories would have to be returned along with the product. In case you do not wish to return the free item, then a part of amount corresponding to the value of that gift item would be deducted from the total amount.
Returns Policy
Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer. Following situations may arise:
- Item was defective
- Item was damaged during the Shipping
- Products was/were missing
- Wrong item was sent
Return would result in credit note / replacement of the product only. No Refund will be initiated unless otherwise deemed fit for issuing refund in extreme conditions.
Return Conditions
For returns, the following parameters need to be ensured by the Buyer:
- Category: All Goods
- Condition: Should be "New", "Unused" and returned with original packaging
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money.
Shipping cost for returning the product shall be borne and incurred by the Seller.
Replacement Process
Buyer needs to raise the replacement request within 7 days from the date of delivery of products. Once the replacement request has been raised, the following steps shall be followed:
- Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:
- Shipping was damaged
- Item was defective
- Item Dead on Arrival
- Item(s) were missing
- Wrong item sent
- An intimation shall be provided seeking either "approval" or "rejection" of the replacement request.
- In case the replacement request is accepted, Buyer shall be required to return the product. In case the product is not available at all, a refund can be provided to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement.
Contact Us
For any refund or return related queries, please contact our Customer Care team.